Last week, Thursday’s AT&T outage affected 70,000 people across the United States, including in Dallas, Houston, Los Angeles, Atlanta, Florida, Michigan and New York.
People were unable to use their network even in an emergency during the outage, which caused a lot of trouble and inconvenience to users.
Let’s read the news and find out more.
AT&T offers $5 full-day outage credit
AT&T’s 5G network is used by more than 290 million people in the United States. In response to the carrier’s more than 10-hour outage on Thursday, AT&T decided to give its customers a full day of service credit while saying it was the “right thing to do.”
In a letter to staff, the CEO John Stankey said: “I believe this approach is entirely manageable whilst still achieving the 2024 business targets we have set and our stated financial guidance. »
On the official website, AT&T said: “We apologize for Thursday’s network outage. We recognize the frustration caused by this outage and know that we have let many of our customers down.
“We understand that this may have impacted their ability to communicate with family, friends and others. Small business owners may have been affected, potentially disrupting a vital way they communicate with customers.
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The statement continued: “To help remedy the situation, we are contacting potentially affected customers and proactively applying credit* to their accounts. We want to reassure our customers of our commitment to connecting them reliably, anytime, anywhere.
“We credit them the average cost of a full day of service. We are also taking steps to prevent this from happening in the future. Our priority is to continually improve and ensure our customers stay connected.
Although the outage caused a lot of frustration among people around the world, people were also curious about the reason for AT&T’s huge outage on Thursday and what steps the company would take to prevent it from happening again.
On their official website, they have a separate section called “Your Questions, Answers”, where customers can view answers to questions they are interested in regarding the outage.
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AT&T, during the outage, constantly updated its progress on its website. After an initial investigation, the company explained that the interruption was not due to a cyberattack but rather to the application and execution of an inappropriate technique used during network expansion work.
Regarding the outage, Stankey explained: “Outages sometimes have outsized impacts on some subscribers that may be greater than the face value of the credit.”
He added: “For this reason, I think crediting these customers for essentially a full day of service is the right thing to do. »
In an announcement on its website, the company said it would contact affected customers and immediately apply $5 to their account, the estimated average cost of a full day of service.
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Credits will be applied within two billing cycles and only AT&T Wireless customers are eligible for this offer. AT&T Business, AT&T Prepaid and Cricket accounts (AT&T owns Cricket Wireless) are not eligible for this offer.
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